Privacy Policy lv918 — Personal Data Protection for Malaysian Users

This Privacy Policy is published by lv918 and applies to all users who access or use the lv918 platform at https://lv918.bet. It transparently explains how we, as the data controller, handle your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.

Lv918 takes data protection responsibilities seriously. We understand that when you entrust us with your personal information — whether during account registration, making a deposit via Touch 'n Go eWallet or GrabPay, or while playing slots and Sports Betting — you are placing a great deal of trust in us. That trust is something we honour and safeguard completely.

This policy applies to all lv918 services, including slots, live baccarat, Malaysia Super League and EPL Sports Betting, e-sports, lottery, and all other platform features.

Lv918 only collects data that is strictly necessary to provide a safe, lawful, and quality service. We adhere to the principle of data minimisation — meaning we do not collect data beyond what is necessary for the stated purpose.

The data we collect falls into several categories:

• Data you provide directly — full name, date of birth, email address, Malaysian phone number, password (stored in hashed form), and identity verification documents
• Financial transaction data — information related to the payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX), deposit and withdrawal history in RM, and Malaysian bank account details
• Platform usage data — games played, bets placed, wins and losses, game preferences, active session duration
• Automatic technical data — IP address, device and browser information, approximate location data (state in Malaysia), cookies and session identifiers

The personal data we collect is used exclusively for the following purposes, and for no other purpose without your consent:

• Account Management — creating and managing your lv918 account, verifying your identity and age, and restoring access if you forget your password
• Service delivery — allowing you to play slots, baccarat, and bet on the Malaysia Super League, EPL, badminton, e-sports, and all other games on lv918
• Financial processing — processing your MYR deposits and withdrawals via your preferred payment method, such as DuitNow or FPX Maybank2u
• Security and fraud prevention — detecting and preventing unauthorised access, suspicious activity, and money laundering
• Legal Compliance — fulfilling lv918's obligations under applicable Malaysian laws, including PDPA and anti-money laundering (AML) requirements
• Responsible gambling — monitoring gaming habits to identify signs of problem gambling and provide appropriate support
• Communications — to send important account notifications, lv918 promotions (with your consent), and service updates
• Platform Enhancements — analysing usage patterns to improve the overall lv918 user experience

Lv918 does not sell, rent, or disclose users' personal data to third parties for marketing purposes without your explicit consent. However, there are limited situations where we need to share data to enable our services to function properly:

• Licensed payment providers — e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and FPX internet banking services receive only the data required to process your transaction
• Game Providers — companies such as Pragmatic Play and Microgaming may receive the minimum data required to run games properly
• Statutory authorities — lv918 will disclose data when required by Malaysian law, court order, or a legitimate authority
• Technical service providers — companies assisting us with the technical operation of the platform are bound by strict confidentiality agreements

All third parties that lv918 partners with are required to uphold data protection standards equal to or higher than those practised by lv918 itself.

Lv918 retains your personal data only for as long as it is needed for the stated purposes or as required by Malaysian law. Once the appropriate retention period has elapsed, data will be securely deleted using approved methods.

The technical security measures we implement include:

• 256-bit SSL encryption for all data communications between users and lv918 servers
• Passwords are stored using irreversible one-way hashing algorithms
• Role-based access control (RBAC) — lv918 staff may only access data necessary for their specific duties
• Comprehensive audit logs for all internal access to user data
• 24/7 security monitoring to detect threats and intrusion attempts
• Regular security audits conducted by independent third parties

Under Malaysia's PDPA and lv918's privacy policy, you have the following rights regarding your personal data:

Lv918 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

Lv918 is a platform intended strictly for adult users aged 18 and above. We hold a strong and serious commitment to the protection of children and minors.

Steps lv918 takes to prevent underage access:

• Mandatory age verification upon account registration
• Identity document verification to confirm actual age
• A usage data-based detection system to identify potentially underage users
• Immediate closure of accounts confirmed to belong to underage individuals

Lv918 does not knowingly collect or process any personal data from individuals under the age of 18. If you believe a minor has registered an account with lv918, please contact us immediately so we can take appropriate action.

In the course of its operations, lv918 may need to transfer your personal data to servers or service providers operating outside Malaysia. Whenever such a transfer takes place, lv918 ensures that:

• The recipient country or entity provides a level of data protection equivalent to Malaysia's PDPA
• Appropriate data transfer agreements are in place in accordance with legal requirements
• Data is only transferred when strictly necessary to deliver the service

Lv918 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, updated Malaysian legal requirements, or new platform features. Users will be notified of any material changes through:

• In-platform notifications from lv918
• Email to your registered address (for significant changes)
• Update the "Last Updated" date at the top of this document

Continued use of the lv918 platform after any policy changes take effect will be considered acceptance of the updated terms. We recommend reviewing this document periodically.

For any enquiries, concerns, or requests regarding this Privacy Policy, please contact lv918's Data Protection Officer at:

• Live chat on the lv918 platform (available 24/7)
• Email: privacy@lv918.bet
• Page FAQ for general enquiries